Q: Which frame color as your support?
A: For Black and silver is the regular color. Or let us know the Pantone number you want, we can supply the special OEM services for you. The MOQ for other color is 10pcs.
 
Q: What kind of inspection you can provide?
A: Tonme Tech has multiple tests from material purchasing to finished products by different departments, like QA, QC, sales representative, to guarantee all signage players are in perfect condition before shipment. We also accept the inspection by the third party you appointed.
 
Q: What is your guarantee period?
A: Tonme Tech provides 1 (one) year quality guarantee for the products from your purchase date, except the human damage and force majeure factor. For a better maintenance, be sure that the players are using under normal circumstances (not more than 16 hours daily).
 
During the guarantee period, our will send the new replacement for free if it's because of hardware problem after we confirm, and cover the shipment fee for the replacement delivery, the buyer just need to cooperate to send the damage one back to our factory.
For the problem advertising machine, it shall be returned to factory for repairing. Shining will be responsible for expenses arising out of such reparation, including but not limited to the cost of new parts and shipment of products or parts from us to Buyer.
Beyond the guarantee period machine, we will provide maintenance service and technical support (Hardware and other possible charges, we will not bear the responsibility)